Refund Policy

This Refund Policy explains when GSK travel may refund amounts paid through GSK travel. Refunds depend on product type, supplier rules, and whether services were used.

Cancellation requests are handled under our Cancellation Policy. This document focuses on refund eligibility and timing.

This policy applies to direct GSK travel payments and booking requests we fulfil. Bookings completed on a third-party partner site are governed by the partner’s refund rules (see “Third-party partner bookings” below).

If you booked on an external partner site after following a link or widget from GSK travel, refunds are issued by the partner and underlying supplier (hotel, airline, tour operator). GSK travel cannot refund charges processed by the partner unless we explicitly collected payment on our checkout page.

Contact the partner’s support using the reference in their confirmation email. We may help you find the correct channel but cannot override partner or airline decisions.

Affiliate commissions received by GSK travel do not affect your statutory refund rights with the merchant of record for the transaction.

Where possible, refunds are returned to the original payment method. Bank processing may take 5–14 business days after approval.

Service fees or non-refundable portions shown at checkout are excluded unless we cancelled the service or law requires a refund.

To request a refund, email support@gsk.travel with your booking reference, guest name, and reason.

Hotel refunds follow the cancellation policy shown on the hotel page and in your confirmation (e.g. free cancellation by a deadline, partial refund, or non-refundable rate).

If the hotel cannot honour a confirmed stay due to closure or overbooking, we will work with the supplier for a full refund or alternative accommodation of comparable standard.

No-show without prior cancellation is usually non-refundable.

Airline fare rules determine refundability. Promotional or basic economy fares may be non-refundable; flexible fares may allow refunds minus airline penalties.

Government taxes on unused refundable tickets may be recoverable even when the fare is non-refundable, per airline policy.

Schedule changes or cancellations by the airline may entitle you to a refund or rebooking under the airline’s conditions.

Private and group tours: full refund if you cancel at least 14 days before departure, unless a stricter policy was stated at booking.

7–13 days before: typically 50% refund. Less than 7 days: generally no refund unless the place can be resold.

Cancellation by us or the operator for weather or safety: full refund or reschedule.

Complex itineraries (hotel + transfer + activities) are assessed as a package. Refunds depend on which components can be cancelled with suppliers.

Custom travel deposits may be non-refundable once we commit to suppliers; this will be stated in your quote.

If we cannot deliver a material part of the package, we refund the unused portion or offer alternatives.

Please contact us before opening a dispute with your bank. Unfounded chargebacks may delay resolution and affect future bookings.